Trip requests are accepted between 7:00 a.m. and 5:00 p.m. on
weekdays. Trip requests must be made at least 24 hours in advance.
Reservations are not accepted on weekends or during evening hours.
All reservations for next day service must be received by 2:00 p.m.
To arrange a ride, contact CATS dispatch at (740) 289-4525 or any
of the local numbers listed above. Furnish your name, the time of
your desired arrival, place you wish to be picked up, the exact
address of your destination, the approximate time of your return
trip, and whether you will require a wheelchair tie down.
Trip requests that cannot be confirmed at the time of the request will be conditionally accepted
until the schedules are finalized. CATS personnel will call back to confirm the trip request.
The call backs will usually be made during the afternoon hours. Trips may not be provided if the
individual cannot be reached to confirm his/her trip.
Trips may be cancelled at any time by
contacting the CATS dispatch office at (740) 289-4525. Cancellations
will be taken up to two (2) hours before the scheduled pickup time.
You must cancel your trip within that time period to avoid being
considered a No Show. A passenger must pay for
his/her No Show
before another trip can be scheduled with Pike
The driver will wait up to three (3) minutes for the passenger to board the vehicle.
Passengers must be ready to be picked up fifteen (15) minutes before their scheduled pickup
time to avoid delays for other passengers. Passengers should wait in an area where they can
observe the vehicle’s arrival and be seen by the driver.
The passenger must be on time to avoid
delays to other passengers. If a passenger fails to keep a trip
appointment, cancels less than two (2) hours before the scheduled
pickup time, he/she will be considered a No Show
regardless of whether the trip was made or not. Three (3) “no shows” within
one thirty (30) day period will result in the loss of service for ninety (90) calendar days.
Door-to-door transportation means that CATS drivers will provide
assistance from the door of the trip origin to the door of the trip
destination. This means that the driver will assist the rider when
boarding and alighting from the vehicle and will watch to make sure
the passenger is safely within their destination before leaving. The
driver will tie down wheelchairs, secure packages, and assist with
seat belts. Seat belts must be worn at all times for those riders
under the age of 16.
If passengers require a mobility assistance attendant, the
attendant may ride free. However, the CATS dispatch office must be
notified that an attendant will be riding with a passenger.
Children age 5 and under must be accompanied by an adult. All
children under 12 years of age ride free on Pike County
CATS does not close for inclement
weather until the Sheriff's office has declared a level 3
weather emergency (this means that all non-essential travel within the County
is prohibited). We may at times have to restrict or discontinue travel into an area of the
County due to road conditions. If this happens you will be notified that we cannot get to you
due to these severe conditions. If conditions deteriorate and it becomes hazardous for us to
travel, we will not leave any passenger stranded away from his/her home. We will make whatever
arrangements are necessary to see all passengers safely home.
Individuals over 60 years of age should contact the
CATS at (740) 289-4525 for more information regarding registration
for transportation services. This service provides subsidy for many
trips through the Title III Older Americans Act.
Individuals with Disabilities should contact CATS
at (740) 289-4525 for more information regarding registration for
Individuals with low income should contact Pike
County Job and Family Services at (740) 947-2171 for information
regarding Transit services.
Put your seat belt on as soon as you are
seated on the vehicle.
Do not smoke on any CATS vehicle.
Do not eat or drink on any CATS vehicle.
Be polite and courteous to others.
Do not expect excessive driver
When your trip request is confirmed, write it down for future
According to the Americans with Disabilities Act, it is not discrimination for an entity to refuse to provide service to an individual with disabilities because that individual engages in violent, seriously disruptive, or illegal conduct. However, an entity shall not refuse to provide service to an individual with disabilities solely because the individual’s disability results in the appearance or involuntary behavior that may offend, annoy, or inconvenience employees of the entity or other persons.