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| Frequently Asked Questions |
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Who can
ride CATS?
How do I
schedule a ride with CATS?
How can I get the Waverly City Bus to pick
me up?
What if I
need a ride today?
How much will my ride
cost?
How do I
pay?
Does the
driver make change?
Are there any discounts available? How do I
receive the reduced fare?
Why is it important to cancel trips if I
don't need them?
How do I cancel a scheduled
trip?
What if I
cannot afford the trip?
Do I have to wear a seat belt in the
vehicle?
What if
I use a wheelchair?
Can I ride the wheelchair ramp if I
have problems stepping onto the bus?
Can I schedule rides for other
people?
Can I
go to out-of-county appointments on CATS?
What is the Job Access and Reverse Commute (JARC)?
Do you need help?
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| Who can ride CATS? |
| Anyone in Pike County, regardless of age or income.
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| How do I schedule a ride with CATS ? |
| You may schedule a ride by
simply calling CATS at (740) 289-4525 at least 24 hours in advance.
Just tell the scheduler your transportation need, such as where you
live and where you need to go and the time you need to be there. The
scheduler may ask you for other information if you have not traveled
with us before. They may be able to give you your pick up time when
you schedule or we may ask to call you back. The scheduler will work
with you and give you the information you need to schedule future
appointments with CATS. All calls must be received within 24 hours
in advance. CATS does not operate on Sundays and some holidays.
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| How can I get the Waverly City Bus to pick me up? |
| You may call CATS at (740) 289-4525 and we will radio dispatch the van to your location.
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| What if I
need a ride today? |
| CATS is a
shared ride, advanced schedule service. We are unable to do
same day service at this
time. |
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| How do I
pay? |
| There are two ways to pay for your
ride. You may choose to pay your fare as you board the van.
Please note: exact fare is requested. You may also purchase
passes a t a discount either from the driver or from the CATS
office at CAC of Pike County headquarters at 941 Market
Street, Piketon. REMEMBER, Senior Citizens and those with
disabilities ride half fare. Contact the CATS office at (740) 289-4525 for more information.
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Are there any discounts
available? How do I receive the reduced
fare? |
| Yes. Senior Citizens and
those with disabilities ride half fare. To obtain a reduced
fare, you may purchase a discount pass either from the driver
or from the CATS office at CAC of Pike County headquarters at
941 Market Street, Piketon. Contact the CATS office at
740.289.4525 for more information. Each year the Pike County
Commissioners apply for a grant contract from ODOT to assist
riders in keeping fares reasonable to individuals on fixed
incomes, such as our senior community, and for riders with a
confirmed impairment. To receive the reduced fare, just inform
the scheduler that you are a senior, or have an impairment,
and they will record the information into our computer system
and we will note the correct fare on the drivers route
manifest for the day.
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Why is it important to cancel
trips if I don't need them? |
| Pike County Transit has been
experiencing increased ridership each year, and if you
schedule a trip that you don’t need, you are taking away the
ability of someone else to use the system. Remember to be
considerate of everyone, if you do not need the trip just call
us and cancel. This will allow us to use the seat for someone
else needing transit. You may cancel your trip any time, up to
two hours before the trip is scheduled. For early morning
trips, call the office at 6:30 a.m. and we will cancel the
trip for you even if it is less than 2 hours to your pickup time.
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How do I cancel a scheduled
trip? |
| If for any reason you
determine that you no longer need the trip, simply call the
office at (740) 289-4525 and tell the scheduler that you no
longer need the trip. In this matter, we can use the trip for
another rider. It is the right thing to do! You may cancel
your trip any time, up to two hours before the trip is
scheduled. For early morning trips, call the office at 6:30
a.m. and we will cancel the trip for you even if it is less
than 2 hours to your pickup time.
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What if I cannot afford the
trip? |
| If you need financial assistance, we
can help. We have a reduced fare program for seniors and
riders with disabilities. We can also direct you to an agency
that may be able to provide for fare. Call us at (740) 289-4525 and we will help.
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What if I use a wheelchair? |
| Please tell the dispatcher that you require an accessible vehicle.
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Can I ride the wheelchair ramp if
I have problems stepping onto the bus? |
| The Americans with Disabilities Act
of 1992 mandates that for whatever reason, if a rider cannot
use the steps into the vehicle, the wheelchair lift may be
provided as a means to board the bus. Each lift has support
handles that you can use. However, under no circumstances can
a driver or passenger assistance helper ride the wheelchair lift with you.
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Can I schedule rides for other
people? |
| It is best if you let
other people in your party call and schedule their own trip.
An exception to this procedure would be when there are
multiple riders from the same pickup location, going to the
same destination. Then we would only need to know the names of
the riders, and how the trip who the trip would be paid for.
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Can I go to out-of-county
appointments on CATS? |
| CATS goes to Portsmouth,
Chillicothe, and Columbus several times each
month. This is intended primarily for medical,
legal, or business trips. Please call (740) 289-4525 for
details.
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What is the Job
Access and Reverse Commute (JARC)? |
| This route is a demand response
route and the general public can ride. Job Seekers will be
given priority. JARC trips include trips to child care,
job training, employment services, school and work. At
this time, there is a continuous loop from Waverly to
Piketon and from Piketon to Waverly from 8:00 am to 5:00
pm each day Monday through Friday. Please call 24 hours in
advance to schedule a trip.Back to
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Do you need help? |
| If for
any reason you need additional assistance in scheduling
a trip, or aren’t sure how the system can help you with
your travel needs, just call us at (740) 289-4525 or any
of the other local numbers listed above. We will be glad
to be of assistance.
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